Contact & Support

Have questions? We're happy to help! Below you'll find answers to common questions and contact information.

Write to us:

hello@racethon.com

We usually respond within 24 hours.

Frequently Asked Questions

I didn't receive order confirmation

Check your spam/promotions folder. If you still can't find it, contact us with your order number or email address used for payment.

Where is my medal?

We ship medals within 7 business days of completing the challenge. Delivery takes 3-5 business days. If more than 14 days have passed, contact us.

How do I add a workout in the app?

Open the Racethon app, select your challenge and click "Add workout". You can manually enter distance or connect with Strava/Garmin.

I want a refund

We offer a 100% money-back guarantee, no questions asked. Email us at hello@racethon.com with your order number or email address.

How do I buy a challenge as a gift?

Purchase the challenge normally, then email us at hello@racethon.com with information about the recipient. We'll help prepare everything.

How do I delete my account?

Send an email to hello@racethon.com with subject "Account deletion" and include the email address linked to your account. We'll process the request within 14 business days.

Legal Documents

For detailed information, see our documents: